CUSTOMER INSIGHTS RESEARCH EXPERIENCE

Kaiser Permanente — Market Research Lead Consultant (Full-Time), 12/2024-present

Cornerstone OnDemand — Senior User Experience Researcher (Contract), 9/2023-4/2024

  • Designed and executed user research to improve HR, learning, talent, and performance processes for customers of Cornerstone OnDemand’s HR and Learning Management System (LMS) software. This included working closely both with their employees and system administrators as well as with internal Cornerstone team members to support HR compliance and procedures and to create, maintain, and deliver LMS employee training materials.

Workday — Senior User Experience Researcher (Full-Time), 10/2018-5/2023

  • Successfully initiated, drove, and managed diverse user research projects, identifying areas to improve the employee experience, scheduling, payroll, and learning and development for Workday's customers and users while also pinpointing new opportunities for innovation and marketing strategy.

Invoice2go (acquired by BILL) — Design Researcher (Full-Time), 1/2018-8/2018

  • Conducted foundational and evaluative research of the invoicing and expenses mobile app for small business owners, informing key design decisions. Established and enhanced the company's user research practice, elevating research quality and promoting design thinking.

Cengage Learning — User Experience Researcher (Full-Time), 1/2016-10/2017

  • Led generative and evaluative research on a range of digital tools and platforms for higher education, including a longitudinal study of college students’ digital lives to inspire and inform strategic priorities for the company and research on instructors’ experiences with digital course platforms.

Independent Contractor, 2013-2017

  • Bank of the West, 11/2017-12/2017 | Contributed research expertise to upgrade the desktop user experience.

  • Skype, 10/2014-11/2015 | Designed and executed studies on users’ experiences with Skype, including adding contacts on the mobile app; beta design prototypes on Android Wear and the Lync enterprise app; and user behavior on desktop Skype Translator.

  • Intuit, 12/2013-7/2014 | Led project evaluating customers’ experiences with e-invoicing and conducted usability studies to evaluate design prototypes for QuickBooks Desktop.

OTHER RESEARCH EXPERIENCE (SINCE 2012)

R4D / Bandung Institute of Governance Studies (BIGS) / Sinergantara — Monitoring and Evaluation Consultant, 2012-2014

  • Provided guidance on designing and implementing monitoring and evaluation tools for a project to deepen the impact of social accountability in education and healthcare public service delivery and to foster the capacity of organizational learning within and across civil society organizations in Southeast Asia.

United Nations Office on Drugs and Crime (UNODC) — Independent Evaluator, 2013

  • Contributed to the preliminary stages of a project evaluating an anti-corruption partnership between UNODC and civil society organizations.

VOLUNTEER EXPERIENCE

FAIR MONEY — Research Volunteer, 2013-2021

  • A citizen research collective studying financial inequality in Silicon Valley.

SELECT PUBLICATIONS [click on heading]

HONORS AND AWARDS

American Council of Learned Societies Dissertation-Year Fellowship in East European Studies

Wenner-Gren Foundation for Anthropological Research Field Grant

RESEARCH SKILLS

Qualitative Research

UX Research

Market Research

Archival Research

Interviews

Diary Studies

Ethnography

Surveys

EDUCATION (HIGHEST DEGREE)

University of California, Berkeley — Ph.D., Social & Cultural Studies in Education

Supplementary Training: Digital Ethnography Research Centre (DERC) Summer School, RMIT University, Melbourne, Australia.